Stingray — IT & Telco Solutions Provider

OUR DOMAINS

End-to-End Expertise
Across Key Domains

Stingray provides end-to-end services within each domain, including service-based delivery, highly skilled resources, and tools and supporting platforms.

🏦

Business Assurance

Full-stack Revenue Assurance and Fraud Management (RAFM) services covering the complete lifecycle — Detect, Investigate, Fix, and Prevent. Over 10 years building out-of-the-shelf RA frameworks for Tier 1 operators.

🔹 Services We Provide

RAFM Function Build & Review
Control Design & Governance
RAFM Function Operation (Managed)
Maturity Assessment & Monitoring
Revenue / Risk Mapping & Quantification
Coverage Framework & Strategy
Executive & Monthly Reporting
RAFM Training & Coaching Programs
Technical Documentation Automation
Business Rules Governance

🔧 Tools & Platforms

iView 360° — Business Assurance Platform
SAILOR AI — Autonomous Assurance Engine
SURF — Dynamic Workflow & Case Management
TCG Portal — Test Call Generator
Action Tracking App
Predefined KPIs & Metrics Library
Business Assurance Map
Risk Control Mapping (RCM)

📋 Case Study

End-to-end RAFM managed services for major Tier 1 telecom operators, achieving full coverage across usage assurance, billing verification, platform integrity, rating validation, and fraud management.

Explore Autonomous Business Assurance →

🔍 New to RAFM? Start here →

🚀

Digital Transformation

Accelerating digital journeys with RPA, AI/ML, communication platforms, and paperless solutions. From consultation to full implementation, we modernize legacy systems and automate processes.

🔹 Services We Provide

Digital Transformation Consultation
RPA & Automation Services
AI & ML Data Insights
Collaboration & Communication Space
Paper Less Solutions
Chat Bots Development
Legacy System Transformation
Agile Transformation
Process Redesign & Reengineering

🔧 Tools & Platforms

SAILOR AI — Predictive Analytics & AI
Ocean Platform — Collaboration Suite
iView 360° — No-Code Analytics
SURF — Dynamic Workflow Engine
Custom Mobile Applications
Internal & External Web Portals

📋 Case Study

Digital transformation programs for STC EBU including process redesign, product lifecycle management, and end-to-end executive BI dashboards.

✅

Quality Management

Comprehensive quality control and testing services powered by our Testing Center of Excellence (TCoE), with script-less automation tools and ISO 9001 aligned processes.

🔹 Services We Provide

QC & Testing Managed Services (TCoE)
Script-Less Testing Automation
Quality Assurance & Improvement
ISO 9001 Certification Support
ERP Testing Automation
Regression & Performance Testing
Quality KPIs & Metrics Governance
Pool of 20+ QEs (5+ years experience)

🔧 Tools & Platforms

TQM — Quality Case Management Tool
Real-time Executive Quality Dashboard
Predefined Quality KPIs & Metrics
SURF — Dynamic Workflow Engine
Script-Less Automation Framework
iView 360° — Quality Assurance Template

📋 Case Study

Managed quality services for NWC IT, Modon CRM migration QC, and STC RAFM QC outsourcing with qualified Saudi testing teams.

Explore Autonomous Quality Assurance →

📊

Project Management Office (PMO)

Establishing, operating, and maturing PMO functions — from setup through governance, with tools for project tracking, resource management, and executive reporting.

🔹 Services We Provide

PMO Establishment & Setup
PMO Operations & Governance
ePMO Setup & DevOps Alignment
Program Management
Project Management Outsourcing
BAU PMO Modeling
Product Management Process Design

🔧 Tools & Platforms

Ocean — Octopus Project Management
Tactics — Strategic Planning Platform
Tasky — Task Management Hub
EPM / JIRA Integrations
Control Board Dashboard

📋 Case Study

NWC IT PMO establishment and operations, STC EBU Digital Transformation program management, Zain PMO and Product Management process design.

🗄️

Data Management Office (DMO)

End-to-end data quality, cleansing, migration, and governance services ensuring data integrity across enterprise systems, ERP platforms, and regulatory compliance.

🔹 Services We Provide

Data Quality Assessment
Data Cleansing & Migration
Data Governance & Compliance (NDMO/PDPL)
ERP Data Migration
GIS Data Cleansing
Data Modeling & Architecture
Repository Structure Design
Data Analytics & Executive Dashboards

🔧 Tools & Platforms

iView 360° — Data Integrity Template
SAILOR AI — Data Analytics Engine
Canvas-based ETL (No-Code)
Multi-Source Reconciliation
Search 360 / Data Source Net
Power BI Integrations

📋 Case Study

Channels NDMO regulation compliance, Modon eModon data cleansing and CRM migration, CNHI Hospital data cleansing, Arabian Centers ERP data migration.

🛡️

GRC Management Office

Governance, Risk, and Compliance solutions with out-of-the-box control templates, risk control mapping, and automated compliance monitoring including PDPL.

🔹 Services We Provide

GRC Function Setup & Operation
Risk Assessment & Gap Analysis
Compliance Monitoring & Reporting
PDPL Compliance Services
BCMS / ISO 22301 Implementation
Business Continuity Operations
Control Framework Design

🔧 Tools & Platforms

iView 360° — GRC Domain Template
Risk Control Mapping (RCM)
Compliance & Process Assurance Module
SURF — Case Management Workflow
Automated Maturity Assessment
SAILOR AI — Predictive Risk Analytics

📋 Case Study

GRC and compliance frameworks for telecom operators with automated governance, risk control mapping, and PDPL compliance monitoring.

🏗️

Enterprise Business Solutions

Implementation, integration, and support of enterprise-grade platforms including ERP, DWH, CRM, BI, BPM and mobile applications.

🔹 Services We Provide

ERP Implementation & Support
Data Warehouse (DWH) Solutions
CRM Implementation & Migration
BI & Executive Dashboards
BPM & Workflow Automation
Internal & External Portal Development
Mobile Application Development
SaaS & Customized Solutions

🔧 Tools & Platforms

Oracle EBS / ERP
Oracle EPM
Power BI
JIRA
SharePoint
Custom Web & Mobile Solutions

📋 Case Study

Arabian Centers ERP migration and support, Modon BRM and AMEN development managed services, NWC ERP upgrade and billing integration.

⚡

Business Operations Solutions

Streamlining day-to-day operations with integrated platforms for project management, tasks, meetings, strategic planning, surveys, and visitor management.

🔹 Services We Provide

Operations Platform Implementation
Task & Meeting Management Setup
Strategic Planning & KPI Governance
Survey & VOC Management
Workflow Automation Design
Operations Consulting & Optimization

🔧 Tools & Platforms

Ocean Platform — Full Suite
Tasky — Task Hub
Meeting Point — Meeting Hub
Octopus — Project Management
Tactics — Strategic Planning
TraCx — VOC & Survey Management
Gates — Visitor Pass Management
Surf — Dynamic Workflow Engine

📋 Case Study

NWC ITOM end-to-end design and operations, strategic planning implementations for government and private sector entities.

Explore Ocean Platform →

SERVICES CATALOGUE

What We Offer

A wide range of services and solutions across IT, Telecom, Healthcare, and more — from consultation through implementation and managed operations.

🖥️

Managed Services

End-to-end managed operations with dedicated resources, SLA-driven delivery, and continuous improvement.

Technical System Support
Technical System Operations
Business Support
Center of Excellence (CoE)
24/7 Monitoring & Support

🔧

Professional Services

Expert-driven project delivery from solution design to full implementation and go-live support.

Integration Services
Implementation Services
Solution Development
Outsourcing
Custom Development

🚀

Advanced Services

Cutting-edge capabilities combining consulting expertise with technology innovation.

Digital Transformation Consultation
Business & Technical Consulting
Risk & Gap Assessment
Legacy System Transformation
Agile Transformation

✅

Quality Management

Testing Center of Excellence (TCoE) with script-less automation, ISO 9001, and quality governance.

QC & Testing Managed Services
Script-Less Testing Automation
Quality Assurance & Improvement
ISO 9001 Certification Support
ERP Testing Automation

🗄️

Data Management

Data quality, cleansing, migration, and analytics services ensuring data integrity across platforms.

Data Quality & Cleansing
Data Migration (ERP, CRM, GIS)
Data Governance & NDMO/PDPL
Data Analytics & Dashboards
Data Modeling & Architecture

🛡️

BCMS / ISO 22301

Business Continuity Management System implementation and operations aligned with ISO 22301.

BCMS Program Setup
Business Continuity Operations
Risk Assessment & BIA
DR Planning & Testing
Continuous Improvement

💻

Development Center

Custom software development including web, mobile apps, SaaS, and integration services.

Web-Based Solutions
Mobile Applications
SaaS Products
Customized Solutions
API & System Integration

👥

Outsourcing Services

Flexible resource augmentation with qualified professionals ready to integrate into your teams.

IT Staff Augmentation
Dedicated Teams
Project-Based Outsourcing
Arabic/English Speakers
Minimum Mobilization Time

🎓

Training & Coaching

Knowledge transfer programs including RAFM excellence coaching and certification support.

RAFM Coaching Programs
Technology Training
Knowledge Transfer
Consultation Workshops
Certification Support

FLAGSHIP PRODUCT

iView 360° Platform

A powerful, flexible, and scalable Business Assurance Platform with no-code analytics and monitoring, built-in AI, and ready-to-deploy control templates.

Complete RAFM,
Zero Code

One platform covering the entire RAFM lifecycle — from ETL to dashboards, fraud rules to case management — without writing a single line of code. iView provides a flagship UX with automated detect-correct-prevent predefined actions.

AI Centric Time to Market Boost Productivity One-Time Fit All

Templates (Domains)

💰

Revenue Assurance

🔍

Fraud Management

🛡️

GRC

✅

Quality Assurance

📊

Data Integrity

⚙️

IT Operations

Assurance Functions

🏛️

Platform Integrity

🔄

Transaction Assurance

📝

Billing Verification

💲

Rating Validation

👤

Profiling Integrity

📋

System Logs Validation

⚖️

Compliance & Process

🔒

Configurations Assurance

Platform Features

🔬

Dive 360

📁

Case Management

📚

Control Library

🔗

Canvas ETL

🚨

Alarms & Rules

🤝

Collaboration

📈

Predictive Analytics

📖

Knowledge Base

🔄

Multi-Source Recon

⏰

Data Retention

🔍

Search 360

🤖

SAILOR AI

Explore iView 360° in Detail →

OPERATIONS PLATFORM

Ocean Platform

A centralized Business Operations Orchestrator with premier collaboration tools, integrated dashboards, and functional modules for operational excellence.

Octopus

Full-featured project management with milestones, resources, and portfolio tracking

Explore in Detail →

Tasky

Centralized task management with dynamic hierarchy, SLA tracking, and 3rd party integrations

Explore in Detail →

Tactics

Strategic planning with balanced scorecard, OKRs, KPIs, and strategic map builder

Explore in Detail →

TraCx

VOC and survey management for customer experience tracking and feedback

Explore in Detail →

Surf

Dynamic workflow engine for case management, approvals, and automation

Explore in Detail →

Meeting Point

Complete meeting lifecycle — preparation, agenda, timer, minutes, and follow-up actions

Gates

Visitor pass management for secure facility access control

📡

Control Board

Interactive executive dashboard with out-of-the-box KPIs and metrics

🔔 Notifications

💬 Discussion Board

🆘 Urgent Support

⏱️ SLA & Escalations

✅ Task Closure

📅 Reminders

👥 User Management

🏢 Hierarchy Mng.

Explore Ocean Platform in Detail →

AI & MACHINE LEARNING

Self-learning AI & ML models enabling autonomous assurance — evolving from human-dependent monitoring to AI-driven proactive detection, prediction, and automated actions.

SAILOR AI Agents

🧠

sailor.assure

Risk assessment, control design, impact analysis — persistent AI agent that learns your processes

📊

sailor.analytics

Natural language to data — ask questions, get instant structured results and auto-generated dashboards

⚡

sailor.automate

GenAI-supervised automation — AI decides what to automate based on its own analysis, not predefined rules

🎯

sailor.impact

Instant impact analysis across all controls and rules — identifies needed modifications automatically

🔮

Predictive ML

From detection to prediction — anomaly detection, pattern recognition, and proactive loss prevention

🤝

Supervised GenAI

Same maturity, same output, every time — all results stored in DB for analysis and further threads

ML-Powered Capabilities

🔮

Predictive Analytics

Forecast risks, schedule slippage, vendor risk, and budget overruns

🎯

Anomaly Detection

Auto-detect violations, breaches, and suspicious patterns in real-time

⚡

Automated Actions

Auto-open cases, apply corrective actions, trigger preventive measures

📊

Fraud Scoring

ML-powered fraud scoring with graph intelligence and pattern recognition

🧠

Natural Language Queries

Analysts query databases using plain language for instant results

🔄

Auto Rule Optimization

Self-tuning business rules with ML feedback loop

Explore SAILOR AI → See in Action: Autonomous BA →

DYNAMIC BPM

SURF Dynamic Workflow

A No-Code business process management platform — define, automate, and manage any workflow with configurable stages, approvals, SLAs, and AI-powered optimization. Integrates with all Stingray products and third-party systems across any domain.

⚡

No-Code Workflow Designer

Visual drag-and-drop builder for any process — stages, approvals, gates, SLAs, and escalation matrix.

🔗

Universal Integration

APIs and connectors for SAP, Oracle, SharePoint, and all Stingray products. Linked flows and sub-processes.

🤖

AI-Powered Automation

Process mining, smart forms with OCR, predictive triggers, chatbot execution, and intelligent task management.

RAFM Legal HR Procurement Healthcare Government Any Domain

Explore SURF in Detail →

SUPPORTING TOOLS

Additional Platforms & Tools

🧪 TCG Portal

Test Call Generator — Centralized web platform for managing mobile devices for network testing and call validation.

📱 Action Tracking

Mobile-ready action tracking application for monitoring follow-ups, assignments, and resolution status.

IT & TelcoSolutions Provider

2009

130+

5

15+

Trusted Partner forDigital Excellence

Our Mission

5

70+

12

20

10

15

Integrity Is More ValuableThan Income

Integrity

Quality

Loyalty

Ownership

Flexible Models

24/7 Support

Price Commitment

Responsiveness

Our Offices Worldwide

United Kingdom

Riyadh, KSA

Cairo, Egypt

Dubai, UAE

Bahrain

End-to-End ExpertiseAcross Key Domains

Business Assurance

🔹 Services We Provide

🔧 Tools & Platforms

📋 Case Study

Digital Transformation

🔹 Services We Provide

🔧 Tools & Platforms

📋 Case Study

Quality Management

🔹 Services We Provide

🔧 Tools & Platforms

📋 Case Study

Project Management Office (PMO)

🔹 Services We Provide

🔧 Tools & Platforms

📋 Case Study

Data Management Office (DMO)

🔹 Services We Provide

🔧 Tools & Platforms

📋 Case Study

GRC Management Office

🔹 Services We Provide

🔧 Tools & Platforms

📋 Case Study

Enterprise Business Solutions

🔹 Services We Provide

🔧 Tools & Platforms

📋 Case Study

Business Operations Solutions

🔹 Services We Provide

🔧 Tools & Platforms

📋 Case Study

What We Offer

Managed Services

Professional Services

Advanced Services

Quality Management

Data Management

BCMS / ISO 22301

Development Center

Outsourcing Services

Training & Coaching

iView 360° Platform

Complete RAFM,Zero Code

Templates (Domains)

Revenue Assurance

Fraud Management

GRC

Quality Assurance

Data Integrity

IT Operations

IT & Telco
Solutions Provider

Trusted Partner for
Digital Excellence

Integrity Is More Valuable
Than Income

End-to-End Expertise
Across Key Domains

Complete RAFM,
Zero Code