A No-Code business process management platform that enables you to define, automate, and manage any workflow with configurable stages, approvals, SLAs, and AI-powered optimization — integrating seamlessly with all Stingray products and third-party systems.
SURF addresses all gaps in manual daily operations — replacing paper-based workflows with dynamic, fully configurable digital processes with real-time insights.
Fully customized and configured workflows with plug-and-play templates for RAFM, Legal, Fraud, Contracting, and more.
No-code drag-and-drop form designer to customize data entry for any stage — with validation, conditional logic, and smart suggestions.
APIs, database connectors, and web services to integrate with any 3rd party system — SAP, Oracle, SharePoint, and all Stingray products.
Interactive advanced reporting with real-time insights over team performance, SLA compliance, and process efficiency.
Configurable SLA per workflow type with automated escalation matrix — timer counters per stage with breach notifications.
AI-powered optimization to automatically spot issues, predict bottlenecks, and enhance productivity in real-time.
Detailed history log for every action within any flow — timeline format with search across flow and linked flows.
One platform for all domains — business assurance, operations, HR, legal, procurement, healthcare, and any custom process.
From simple approval chains to complex multi-stage, multi-stakeholder processes — SURF's visual workflow designer handles it all with no code required.
Manual data entry or automated trigger from other systems. Renewal triggers and event-based process start.
Add unlimited stages with dynamic forms, approval cycles, entry/exit gates, SLA counters, and bi-directional flow.
Attach actions, meetings, recommendations, attachments, exceptions, and predefined actions at any stage.
Final approval by flow creator. Closure events: open new flow, trigger sub-flow, archive, or chain to next process.
Built-in building blocks that can be attached to any flow at any stage — enabling rich, governed processes without custom development.
Assign actions to specific departments or users. Set mandatory actions that block stage progression until closed. Optional approval cycle for action closure.
Schedule meetings or appointments for any user, employee, or external entity (vendor, client) directly within the workflow context.
Configure automated actions per workflow type and stage — system adds them automatically when a process enters that stage.
Add closure recommendations (e.g., employee termination). Predefined recommendations auto-populated per workflow type and stage.
Unlimited attachments in any format — all consolidated in a single Doc Hub per flow. Full document lifecycle management.
Assignees can request exceptions to skip actions — routed to authority matrix for approval. Full audit trail on all exception decisions.
Create hierarchical flow relationships — child flows inherit context from parent.
Link related flows for cross-reference tracking and complete history visibility.
Automatically open new flows upon closure, or keep main flow open until sub-flow completes.
Voice assistant daily briefs, email/SMS/in-app notifications, and TM system integration.
Public channels shared with all stakeholders, and private channels for selected participants.
Digital signatures and stamps for all parties. Entity profiling and tagging for vendors, subscribers.
SURF adapts to any industry and any process — from telecom fraud management to healthcare workflows, from government operations to enterprise procurement.
SURF integrates machine learning, NLP, process mining, and predictive analytics to automate, optimize, and intelligently guide every workflow.
AI analyzes execution patterns to suggest optimizations. Dynamic real-time process adjustments based on workload. Process mining detects bottlenecks. Self-learning workflows adapt from historical completions.
AI converts natural language descriptions into structured forms. Auto-fill from historical inputs. OCR extracts data from scanned documents and invoices. Adaptive conditional fields adjust dynamically.
AI-based task prioritization by urgency, workload, and trends. Automated assignment based on skills and capacity. Root cause analysis identifies delays and inefficiencies.
Predictive triggers auto-start processes based on anticipated needs. Early bottleneck detection before impact. AI-based reconciliation optimizes execution timelines from historical data.
Initiate workflows through chat or voice commands. AI assistant provides real-time process guidance and documentation. Speech-to-text enables hands-free workflow execution with confirmation before critical actions.
Visual drag-and-drop workflow builder with stage configuration, gates, and approval cycles.
Configure organizational hierarchy, departments, roles, and position-based routing rules.
Define SLAs per workflow, stage, or action. Automated escalation matrix with configurable thresholds.
Role-based access control per flow, stage, and data block. SSO and Active Directory integration.
See how SURF can transform your operations with a personalized demo.