A versatile survey management platform designed to create dynamic surveys with advanced branching logic, workforce management, real-time analysis, and customer segmentation — capturing precise feedback across all touchpoints.
Tailor surveys to fit specific roles with sophisticated branching logic, integrated workforce management, and full brand customization.
Deploy dynamic surveys across internal and external customer listening posts — ensuring comprehensive coverage across all interaction points.
Real-time analysis of feedback with clear, actionable insights that inform and guide decision-making for stakeholders.
Continuous monitoring to track strategy effectiveness, detect trends, and assess areas of improvement in real-time.
Define journey stages based on your industry and business model. List all steps to identify touchpoints and interactions, ensuring quality at every customer moment of truth.
Define stages manually (title, description, order), use predefined templates, or integrate with existing systems to auto-map the customer journey.
Map all customer touchpoints — website, calls, stores, agents, apps — ensuring surveys reach the right person at the right moment.
Group respondents by category, segment, or geography. Configure dynamic filters to slice feedback data by any dimension.
A comprehensive question-type library with controls for every investigative need — from simple yes/no to complex matrix and slider questions.
Choose one response from a list. Include "other" option for open-ended capture.
Multiple selections with configurable min/max. Optional "other" response.
Open-ended comments in plain text or rich HTML formatting.
Short text for names, emails, phones with validation rules.
Compact selection ideal for mobile. Many options in minimal space.
Custom scale with high/low values and descriptive labels.
Combine similar questions with same response type for broader analysis.
Visual slider for image, text, or numerical value selection.
Drag-and-drop text or images into ranked priority order.
Right questions, right respondents, right time. Advanced logic reduces abandonment rates and increases data reliability.
Changes which question or page respondents see next based on their response to each question, tailoring the survey flow dynamically.
Guides respondents through the survey displaying only questions pertaining to them. Supports compound, delayed, text-based, and matrix branching.
Traditional branch logic with assigned values to individual answer options, enabling score-based routing for NPS and KPI calculations.
Display or conceal questions based on criteria you define. Apply to individual questions or entire pages.
Advanced branch logic that dynamically shows/hides questions on the same page — creating a seamless single-page experience.
Multiple condition support for highly customized survey paths. Combine with triggered events: end survey, redirect to URL, send email, display report.
Complete control over look and feel — layouts, backgrounds, fonts, colors, images, headers, footers. Design templates included or start from scratch. Responsive on all devices.
Deploy via targeted agent groups, web links, mobile apps, webforms, SMS, or email. QR codes for instant access. Embedded surveys on websites.
Define KPIs as advanced questions with attributes — NPS with detractor/promoter ranges, dynamic score formulas, and configurable calculation methods per survey.
Upload targeted locations, map healthcare centers to patients and agents, GPS validation against master sheets, OTP identity verification for data accuracy.
File upload utility for photos and documents, CAPTCHA for security, face recognition for duplicate prevention. Configurable validation rules.
Configure next actions per question or per survey — trigger callbacks, send SMS/email alerts, display custom screens. Push notifications via HTTP(s) for real-time integration.
Pre-built industry templates with configurable layouts. Welcome and thank-you screens. Progress bars. One question per screen for optimal engagement.
Web Services API (REST), data integration connectors, push notifications to external systems. SSO with Active Directory. Import/export via Excel/CSV.
Application-level and survey-level security. Permissions management with role-based access. SSO capabilities. Audit trails on all actions.
Multiple dashboard views for executive oversight, operational monitoring, and deep-dive analysis — all updating in real-time as responses flow in.
High-level KPIs, NPS trends, and satisfaction scores for leadership.
Geographic and categorical heatmaps showing response patterns and hotspots.
Visual bubble charts for comparative analysis across segments and categories.
Comprehensive KPI tracking with target vs actual, trends, and forecasting.
Detailed response analytics with drill-down to individual submissions.
Complete respondent profile with history, scores, and interaction timeline.
Segmentation and clustering analysis to identify respondent groups and patterns.
Export to Excel, CSV, PDF with flexible reporting and scheduled delivery.
Auto-order questions by tags, define page breaks and screen design, welcome/closure screens, rejection handling with reasons, progress bar, and test preview before publishing.
Define next actions per question or per survey completion — callback notifications for CX team, SMS/email alerts to managers for detractors, custom thank-you screens.
Auto-calculate scores based on configurable formulas. Send results via SMS/email with ticket IDs. Healthcare center lookup by Response ID, National ID, or patient name.
See how TraCx can transform your feedback strategy with a personalized demo.