Services
What We Offer ?
Stingray is providing a wide range of services and solutions in multi domains (IT, Telecom, Healthcare, …. Etc)
What We Offer ?
Stingray is providing a wide range of services and solutions in multi domains (IT, Telecom, Healthcare, …. Etc)
Managed Services
- Technical System Support
- Technical System Operatation
- Business Support
- Center of Excellence
Popular
Professional Services
- Integration Services
- Implementation Services
- Solution Development
- Outsourcing
Advanced Services
- Digital Transformation Consultation
- Consultation Services
- Risk and Gap Assessment
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Legacy System Transformation
- Agile Transformation
- Data Quality and Cleansing
Technical System Support
Providing 1st and 2nd line of support for all system issues (Performance , Hanging , trouble shooting , Backlog , … etc). SLA Applied with defined response and resolution time frame.
- 24|7 Operation and Support for the system with a predefined tough SLA to assure business continuity.
- SLA Applied with defined response and resolution time frame.
- System Performance
- Monitor data collection and loading avoiding any backlog
- Monitor Hardware Utilization for proactive recovery and optimization
- Monitor system Database and perform periodic health check
- File Sequence monitoring , Files loading trend for each stream, Traffic trend monitoring and Backlog Monitoring
- Review the current configuration (Fraud Rules , RA KPIs , Business Rules , … etc) with the aid of the “Coverage Model” to identify any control gap.
- Review the system functionality and capabilities utilization
- Develop new ETL and deploy it on the system with Full FSD documentation for new and existing ETLs (Architecture Diagram , Landing Directory , XML Rater , Log File , …. )
- New decoders development on main RAFM vendors (i.e.: WEDO and Subex ) or using Stingray iView ETL module
- Platforms: Ericson MSC , Huawei MSC , NSN MSC, NSN IN, Ericson GPRS , Huawei GPRS , Logica SMSC , Ericsson HLR , Ericsson IN
- Developing required automated health checks and optimizations to enhance the system performance
- Handling all CRs related to stream modifications , new ETL , new format , … etc
- Review the system functionality and capabilities utilization based on Stingray benchmark.
Managed Services
REVENUE ASSURANCE
Revenue Assurance (RA) is a key risk management activity and established discipline within the majority of Communication Service Providers. Revenue Assurance teams are responsible for analyzing huge volumes of usage records and reference data from multiple sources. They undertake these activities to ensure that all key revenue chains from provisioning through to charging are accurate and in accordance with customer contracts.
Professional Services
QUALITY MANAGEMENT
Total Quality Management begins with understanding customers, their needs and what they expect from the organization. Design foolproof processes and systems to collect customer data, information to further study, analyze and act accordingly. Such activities not only help you understand your target customers but also predict customer behavior as a continuous effort to ensure long term customer loyalty and customer satisfaction. Also to ensures that every single employee is working towards the improvement of work culture, processes, services, systems and so on to ensure long term success.
Solutions
Oracle eBusiness Suite
Stingray team has a large share of expertise in enterprise applications implementation, systems integration , solutions design and project management. Our range of solutions impacts every part of your business including Finance, HRMS, Supply Chain Management and Manufacturing, Oracle Financial Leasing and Oracle Fusion Applications (Oracle Cloud).
Maria Sanchez 
Alex Fernandez 
Tom Sanchez Contact us to secure your IT needs.
Let’s collaborate and make an impact with our cross-discipline approach to design and deveopment.